Terms & Conditions/Reservation Policies

Rates   All rates are subject to change without notice until confirmed, are stated in US dollars, and are subject to a 17% sales tax and 10% service charge.

Check-in Time is after 3 p.m. and Check-out Time is before 11 a.m. 

Early Checkout Obligation: Guests are responsible for the remainder of the original booking. 

Extra Adult (over the "standard occupancy" and up to the "maximum occupancy" allowed in the selected room/suite) is $75 plus tax and service charge per person, per day. 

Cribs are complimentary upon request, based on availability. Best to reserve at the time of booking.

Self-parking is complimentary. 

Pets and smoking are NOT allowed. Windsong is 100% non-smoking.  

RESERVATIONS POLICY -- Reservations are not final until the Windsong Reservation Department issues a confirmation via e-mail.  Please note: If your reservation dates fall into both "Standard Reservation" time periods and "Holiday Reservation" time periods, they are subject to the "Holiday" period reservation and cancellation policies. 

2024 Standard Reservations from January 3 through December 15, 2024 require a 3-night deposit at the time of booking to secure a reservation and are refundable (less a 5% credit card transaction value) providing written cancellation is received and confirmed by Windsong Resort at least 21 days prior to scheduled arrival date. Thereafter, the deposit is forfeited to cover any cancelled or altered night(s) of a confirmed reservation including early departure.  Early departures do not receive a refund of unused stay. No-shows will be subject to 100% penalty of the full stay.

2024 Christmas/2025 New Year's Holiday Reservations over the holiday period December 16, 2024–January 2, 2025 have a required minimum stay: 5 nights for the period Dec 16-25 (inclusive) and 7 nights for the period December 26-January 2 (inclusive).     

A 1-night deposit is required at the time of booking to secure a reservation and is refundable (less a 5% credit card transaction value) providing written cancellation is received and confirmed by Windsong Resort before October 1. Balance of full prepayment is due on October 1. Thereafter, the deposit is forfeited to cover any cancelled or altered night(s) of a confirmed reservation including early departure. All deposits are non-refundable, non-changeable. Early departures do not receive a refund of unused stay. No-shows will be subject to 100% penalty of the full stay.

Please note that we recommend the purchase of cancellation/travel insurance especially during peak season. The cancellation policy is applicable to weather and airline related cancellations.

Age Requirement Policy
Guests must be 21 years or older to reserve a room. A maximum of two children 12 or under stay free of charge when sharing a suite with an adult paying the full suite rate. Cribs are complimentary.

Standard Occupancy and Extra Person Charges

*Occupancy exceeding the Standard Occupancy above will incur a $75 per person per night charge.
A maximum of one extra bed is allowed in select rooms for a fee.

Pet Policy
Pets are not permitted in Windsong Resort. Service animals are permitted in the resort guest rooms and restaurants. Satisfactory documentation is required for service animals prior to check-in.

Smoking Policy
Windsong Resort is 100% non-smoking Under the Turks and Caicos Tobacco Ordinance, smoking is prohibited. A $250 cleaning fee will be charged for smoking in the guest rooms.
 
Payment Policy
Windsong Resort accepts MasterCard, Visa, and American Express. The card holder who pre-paid the deposit to confirm the reservation MUST bring and present the credit card used to book the reservation along with his/her valid government-issued identification (passport) at check in. Other forms of payment (cash, debit card, or another credit card) can be used to pay for the balance of the reservation due 24 hours prior to arrival only if the owner of the credit card used to pay the deposit presents the original credit card at check in. Debit and Credit cards will be pre-authorized at check-in for $100 per night to cover incidentals. The authorization will only hold the funds until check out, at which time the amount you actually incurred during your stay will be charged. Authorized amounts may take up to 10 days after departure to be released by your financial institution, and the hotel will not be responsible for any resulting fees or charges.
 
Hurricane Policy
The Windsong Resort understands that severe weather events may cause our guests to consider changing their travel plans. With this in mind, we offer our guests the following Hurricane Policy valid from June 1 through November 30. This policy applies only to rooms that are reserved directly with Windsong. If your reservation is made through a travel agent or travel wholesaler, please refer to the policy advised by that company.
 
In the event there is a Hurricane Warning for the Turks and Caicos Islands for a Category 1 or higher (as defined by the U.S. National Weather Service) within the dates of your reservation, Windsong Resort will offer you the following options:

• On Property Guests - Windsong Resort will charge guests only for the nights actually stayed at the hotel to those guests that either chooses to leave early or are asked to leave by the hotel or the local civil protection authorities. In these cases, credit vouchers will be issued for the unused nights, to be used for a future date, or a full refund will be given.
• Arriving Guests - If you cancel your entire stay prior to arrival, Windsong Resort will waive any cancellation and/or “no show” charges for any reservations cancelled as a result of any actual Hurricane threat. A credit voucher will be issued for the prepaid amount or a full refund will be given.

Pandemic / Covid-19: All guests acknowledge and agree that they are fully aware of the contagious nature and effects of Pandemics such as COVID-19 and voluntarily assume that risk and responsibility and further agree that they will release, indemnify and hold harmless Windsong Resort and its respective parent corporations, affiliates, subsidiaries insurers, directors, officers, employees, successors, assigns, agents, and representatives, against any claims and/or damages whatsoever, including medical costs, quarantine expenses, prescriptions, medevac costs, legal fees relating to any infection, transmission, health condition influenced or otherwise impacted or complicated by a Pandemic such as COVID-19.
 
FORUM SELECTION AND CHOICE OF LAW: ALL CLAIMS WHATSOEVER AGAINST WINDSONG RESORT, ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS, ARISING FROM, IN CONNECTION WITH, OR INCIDENTAL TO GUEST'S VISIT TO WINDSONG, INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS RELATING TO THE FORMATION, INTERPRETATION, CONSTRUCTION, WAIVER, MODIFICATION, PERFORMANCE, DISCHARGE, OR BREACH OF THE CONTRACT, OR THE EXISTENCE, EXTENT, OR BREACH OF ANY FIDUCIARY DUTY, OR ANY DUTY IN TORT OR PURSUANT TO ANY STATUTE, SHALL BE LITIGATED SOLELY AND EXCLUSIVELY IN THE TURKS AND CAICOS ISLANDS AND SHALL BE GOVERNED BY THE LAWS OF THE TURKS AND CAICOS ISLANDS.